Refund policy

Returns & Exchange Policy

This policy governs the process for returning or exchanging products purchased from us. For information regarding fees, liability, and legal jurisdiction, please refer to our Terms & Conditions and Privacy Policy.

1. Eligibility, Timeframe, and Condition

Please note: Our return window is strictly limited to 5 days from the date of delivery.

Action Eligibility Window Condition of Product
Returns & Exchanges 5 Days from the date of delivery. Items must be unused, unworn, unwashed, free of any odors (e.g., perfume, smoke, detergent), with all tags intact, and in the original packaging.
Defective / Damaged Claim 24 Hours from the date of delivery. Item is verifiable as defective, wrong, or damaged upon arrival.

Critical Deadline Extension: If the final day of the return window falls on a recognized national holiday, the deadline will be automatically extended to the next business day.

2. Items Excluded from Returns & Refunds

The following are not eligible for returns, exchanges, or refunds: Boxers and products purchased during Clearance Sales or marked as 'Final Sale,' gift cards, Coupon codes and products showing misuse or non-manufacturing damage.

3. Return & Exchange Procedures

A. Non-Defective Exchanges (Size or Color Swap)

  1. Request: Contact us within 2 days of delivery. Exchanges are strictly for a size or color swap of the same product style.

    • A flat ₹99 exchange fee is applicable to cover reverse pickup and re-delivery.
    • Exchange is allowed only once per order.
    • Exchange requests must be raised within 48 hours of delivery.

  2. Out-of-Stock Exchanges: If the desired exchange item is out of stock, we will process a full refund for the product.

B. Defective, Damaged, or Wrong Product

  1. Reporting Time: You must contact us within 24 hours of delivery.

  2. Required Proof (MANDATORY): You must provide clear photos and the complete open/unpacking video of the order, clearly showing the defect. Failure to provide the complete video proof will result in the rejection of your claim.

  3. Resolution: Upon verification, we will arrange for a free reverse pickup and initiate a replacement product or a full refund at no cost to you.

4. Refund Process

All refunds are issued back to the customer's payment source.

Order Type Refund Method Timeline (After QC)
Prepaid Orders Original Payment Method Initiated within 48 hours, reflected within 3-4 business days.
Cash On Delivery (COD) Orders Bank Transfer (NEFT) Initiated within 48 hours, reflected within 5-7 business days.